![]() Reputable repair shops tend to want to get your computer back to you just as quickly as you want your computer back! Getting the job done correctly takes time and your understanding is always appreciated. ![]() Completing repairs takes time and the more data stored on your computer or the slower the computer system runs the longer the process takes. If you haven\’t heard an update its reasonable to call to check on the status of your computer once a day until the repair is completed once the repair is in progress and not awaiting parts etc.ĭon’t expect your computer repair to take the same amount of time to fix your computer or complete your computer repair as it has in the past or as quickly as a friend or family member’s computer. If a diagnostic is required to determine the cause of the issue they should provide a reasonable time frame in which they will reach out to report their findings and provide a recommendation. Reputable repair shops will have a general idea of how long the repair should take. Don’t expect your repair shop to make an exception to their normal business hours however, it is acceptable to ask, and they may be willing accommodate your schedule for a reasonable additional fee.ĭo expect your PC repair shop to give you an estimated amount of time to complete your request. Your repair tech need to understand as much as possible about the way you are using the computer to help them recreate the problem and determine a solution.ĭo understand that some computer repair shops operate on normal business hours while others are by appointment only. Questions like these can sometimes be frustrating but every user has their own way of using their computer. Be prepared to answer questions like “What program were you using when this problem occurred”, “Did you receive any error messages”, “Did you install any new programs”, or “Did you download or open any unusual emails recently”. Additional questions to help determine the root of the problem – Not all problems are straight forward and may occur under certain conditionals.A good repair shop will complete this process for you but will usually charge an extra fee for the additional time spent. Don’t expect your repair technicians to spend much time on resetting your passwords if you forget them. If your issue requires troubleshooting a specific account for a website or email count that information will be requested as well. Your technician may require the password for each user account affected. ![]() Does your computer have a password? – If your computer has a password when you turn it on then you will need to provide s that are required to perform your repair request.Do you have any Antivirus installed on your computer? – Knowing if your computer has good protection in place can help your technician determine a good starting point for repairing your computer.Who is your internet service provider (ISP) ? – You probably pay someone monthly for internet access, many people use their home phone or cable TV provider for internet service as well.You should be able to provide your computer repair technician with some basic information (But only to repair technicians that you trust!). Dropping off your computerĭo expect your local repair shop to ask not only for contact information but basic computer information as well. Here are a few tips on what you should expect from your computer repair shop and what you can do to help the repair shop complete your request as efficiently as possible. ![]() When selecting a shop you want to find someone (A reputable business that is going to be concerned about their reputation is always recommended above someone you might find on craigslist!) you can trust with your data and someone who will also provide a quality recommendation based on your needs within a timely manner. Choosing a quality computer repair shop can be challenging. ![]()
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